Warranty claim

Product information

Serial number
22120514
Delivery note number
Delivery note date
Product model
Selling date to end-user
Guarantee applicant name
Robert
Guarantee applicant surname
Drescher

Fault description

Fault date
03/05/2022
Working hours
6,1
Fault description

Hello, as already discussed and clarified by email.

We had to pick up a wool mop from a customer because it smelled very strongly (electrically).
We immediately started troubleshooting.
We noticed that the right motor has twice the power consumption than the left one during operation,
Furthermore, we were able to perceive a very strong odor in the area of ​​the circuit board. After further searching we found burned components on the circuit board.

Status

Request status
Pending

Attachments